Q.: Is the ALLasleep compact?
A.: Yes, once folded the ALLasleep is no bigger than a cell phone.
Q.: Is the ALLasleep washable?
A.: Yes, you can wash your ALLasleep in cold water and dry it flat.
Q.: Can we use the mask without the headrest?
A.: Yes, you can use the mask alone.
Q.: Is the ALLasleep suitable for users of all sizes?
A.: It is ideal to use the ALLasleep when your head doesn't exceed the headrest of your seat.
Q.: Can my ALLasleep go on any seat?
A.: When developing the ALLasleep it was made to fit standard transport seats up to127 cm (50 inches).
Q.: In which transports can I use my ALLasleep?
A.: The ALLasleep can be used in a wide variety of transport such as airplane, train, bus, car, heavy truck, etc.
Q.: Is the ALLasleep safe in the event of a car or bus collision?
A.: The ALLasleep has not been created to protect the user in the event of an accident. It aims to improve the comport for sleeping in a sitting position. It is not a safety device or restraint in case of impact.
Q.: What are the delivery times?
A.: Deadlines with regular mailing in Canada and the United States are 6 to 12 business days.
Q.: Which carrier do you use?
A.: We use Canada Post.
Q.: Do you ship anywhere in the world?
A.: Yes, custom fees may be added.
Q.: Can I change my order?
A.: We can change an order as long as it is not shipped and if the desired color is still in stock.
Q.: Can I return my order?
A.: You can return your ALLasleep at your expense if it has not been worn, washed, altered. It must not have any sing of use including cosmetic stains, perfumes, odors, etc.
*The decision to refuse a return that doesn't fit with ALLasleep's return policy is final and can't be rebutted.
Q.: When will I get my refund?
A.: Once we have received your package at our location, please allow 1-3 business days for returns processing. Once your return has been processed you will receive an email confirming your refund.
*Additional delays with Paypal or you banking institution are not included in these deadlines.