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Questions


Q.: Is the ALLasleep compact?

A.: Yes, once folded the ALLasleep is no bigger than a cell phone. 

 

Q.: Is the ALLasleep washable?

A.: Yes, you can wash your ALLasleep in cold water and dry it flat.

 

Q.: Can we use the mask without the headrest? 

A.: Yes, you can use the mask alone.

 

Q.: Is the ALLasleep suitable for users of all sizes? 

A.: It is ideal to use the ALLasleep when your head doesn't exceed the headrest of your seat.

 

Q.: Can my ALLasleep go on any seat?

A.: When developing the ALLasleep it was made to fit standard transport seats up to127 cm (50 inches).

 

Q.: In which transports can I use my ALLasleep?

A.: The ALLasleep can be used in a wide variety of transport such as airplane, train, bus, car, heavy truck, etc.

 

Q.: Is the ALLasleep safe in the event of a car or bus collision?

A.: The ALLasleep has not been created to protect the user in the event of an accident. It aims to improve the comport for sleeping in a sitting position. It is not a safety device or restraint in case of impact. 

 

Q.: What are the delivery times?

A.: Deadlines with regular mailing in Canada and the United States are 6 to 12 business days.

 

Q.: Which carrier do you use?

A.: We use Canada Post.

  

Q.: Do you ship anywhere in the world?

A.: Yes, custom fees may be added.

 

Q.: Can I change my order?

A.: We can change an order as long as it is not shipped and if the desired color is still in stock.

 

Q.: Can I return my order?

A.: You can return your ALLasleep at your expense if it has not been worn, washed, altered. It must not have any sing of use including cosmetic stains, perfumes, odors, etc. 

*The decision to refuse a return that doesn't fit with ALLasleep's return policy is final and can't be rebutted. 

 

Q.: When will I get my refund?

A.: Once we have received your package at our location, please allow 1-3 business days for returns processing. Once your return has been processed you will receive an email confirming your refund.

*Additional delays with Paypal or you banking institution are not included in these deadlines.