What is included with free shipping?
We offer free shipping within Canada, the USA, France, Switzerland and Germany. If you are outside of these delivery zones, shipping charges will apply. Free shipping does not include a tracking number.
Which carrier do you use?
We use Canada Post.
What are the delivery times?
Deadlines with regular mailing in Canada and the United States are 6 to 12 business days.
I have not received my order during the estimated delivery times
Depending on the time of year, orders may take longer to arrive (ex: Black Friday, Stat holidays, etc). Please wait an extra 5 days before contacting us.
If your order gets returned to us or is undeliverable due to insufficient or incorrect address information, you will be required to pay a shipping fee of $15.00 CAD plus taxes for Express shipping (2-3 business days) to have your order resent. Contact us directly at firstname.lastname@example.org
Do you ship anywhere in the world?
Yes, custom or shipping fees may be added.