Questions

Q.: Is the ALLasleep easy to carry?

A.: Yes, the ALlasleep is compact and weighs only 82 grams.

Q.: Is the ALLasleep washable?

A.: Yes, you can wash your ALLasleep in cold water and dry it flat.

Q.: Can we use the mask without the headrest?

you can use the mask alone at the airport for example. If you intend to use it for sleeping in bed, we recommend using our 3D sleep mask for this purpose.

Q.: Is the ALLasleep suitable for users of all sizes?

A.: It is ideal to use the ALLasleep when your head doesn't exceed the headrest of your seat.

Q.: Can my ALLasleep go on any seat?

A.: When developing the ALLasleep it was made to fit standard transport seats up to127 cm (50 inches).

Q.: In which modes of transport can I use my ALLasleep?

A.: The ALLasleep can be used in a wide variety of transports such as airplane, train, bus, car, heavy truck, etc.

Q.: Is the ALLasleep safe in the event of a car or bus collision?

A.: The ALLasleep has not been created to protect the user in the event of an accident. It aims to improve the comfort for sleeping in a sitting position. It is not a safety device or restraint in case of impact.

Q.: What is included with free shipping?

A.: We offer free shipping within Canada, the USA and France. If you are outside of these delivery zones, shipping charges will apply. Free shipping does not include a tracking number.

Q.: What are the delivery times?

A.: Deadlines with regular mailing in Canada and the United States are 6 to 12 business days.

Q: I have not received my order during the estimated delivery times

A: Depending on the time of year, orders may take longer to arrive (ex: Black Friday, Stat holidays, etc). Please wait an extra 5 days before contacting us.

If your order gets returned to us or is undeliverable due to insufficient or incorrect address information, you will be required to pay a shipping fee of $15.00 CAD plus taxes for Express shipping (2-3 business days) to have your order resent.

Q.: Which carrier do you use?

A.: We use Canada Post.

Q.: Do you ship anywhere in the world?

A.: Yes, custom or shipping fees may be added.

Q.: Can I change my order?

A.: We can change an order as long as it has not been shipped.

Q.: I placed and order, but I did not receive a confirmation email

A.: From time to time our emails are sent to the junk mail. You can add us to your contacts list to ensure that our emails are sent to your inbox in the future.

Q.: Can I return my order?

A.: You can return your ALLasleep at your expense if it has not been worn, washed, altered. Not have any sing of use including cosmetic stains, perfumes, odours, etc.

*The decision to refuse a return that doesn't fit with ALLasleep's return policy is final and can't be rebutted.

Q.: When will I get my refund?

A.: Once we have received your package at our location, please allow 1-3 business days for processing. Once your return has been processed you will receive an email confirming your refund.

*Additional delays with Paypal or you banking institution are not included in these deadlines.

Q: Where is your company located?

A: We are a Canadian company, all our orders are fabricated and maild from the National Capital Region.